We’re very confident we can live up to all of our service promises…so much so that we’ve implemented our Unique Guarantees exclusively for our C21 Monthly Support Package Clients.
 
Providing we can reach the right people – both those that we want to work with and those that can make best use of our service – we’re prepared to put our money where our mouth is!
 
Unique Guarantee 1
 
Your Initial 60-Day ‘Test-Drive’ Guarantee
 
From the date you agree to work with us, you’ll have 60 Days to ‘Test-Drive’ our Service, without commitment or financial outlay on your part.
 
Put us to the test for 60 days.
 
Call us…ask us questions…arrange a meeting…let us start work on your records and tax affairs.
 
If we don’t do everything we promise, then frankly we don’t deserve your business, nor do we deserve to get paid.
 
Unique Guarantee 2
 
Your Evergreen 30-Day Money-Back Guarantee
 
From the date you make your first monthly payment to us (all support packages are based on a fixed monthly payment), you will be covered by our 30 Day ‘No Quibble’ Money-Back Guarantee.
 
If at any time during our relationship you feel we have not lived up to our promises or you are unhappy for any reason simply tell us, and we’ll refund your last payment. Period. No questions asked.
 
Unique Guarantee 3
 
Your On-Going Quality Guarantee
 
From the moment we agree to work together, we guarantee that only qualified and appropriately experienced Chartered Accountants will be responsible for all technical work on your affairs.
 
In addition, you will be personally assigned to one Qualified, Experienced Chartered Accountant who will be personally responsible for your affairs, and will be your primary point of contact for any questions or problems
 
It’s a fairly well-known fact that many of the larger firms (and a lot of the smaller ones) will charge excessive fees to clients, while assigning young, inexperienced and unqualified staff members to carry out the work. This dramatically increases the likelihood of errors and decreases the quality of work.
 
We promise this will never ever happen at C21.
 
Unique Guarantee 4
 
Your Constant Contact Guarantee
 
We realise that you may have a question at 5pm on a Friday evening…there may be something vitally important which you need an answer to right away so it doesn’t spoil your weekend.
 
We’re also acutely aware that it can often be difficult to get hold of the person you need at a firm of accountants, or worse still, you’re ‘fobbed off’ and put through to someone with no knowledge or experience of your affairs.
 
So, we’ve come up with a simple solution;
 
When you agree to work with us, you’ll be provided with a Private Mobile Phone Number which is exclusive to clients of C21. This mobile phone will be manned between the hours of 9 a.m. and 5 p.m. Monday to Friday.
 
The phone will be answered personally by a Chartered Accountant who will be able to access your records and answer your query.
 
For more information about our Monthly Support Packages & Unique Guarantees fill out our contact form today or call us.

Contact us

The Quadrant, 99 Parkway Avenue
Sheffield
South Yorkshire
S9 4WG
 
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
0114 213 4730

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